Last Updated: Oct 15, 2020
Did you receive a damaged or malfunctioning product? Simply not satisfied with your order? EasyCam offers a 365 days warranty for all products.
Please request for a warranty claim by emailing us at firstname.lastname@example.org with an email header of “Warranty Claim”. You have to include the following details in the email:
- Order number & Date of purchase
- Proof of purchase
- Video or photo of the faulty product
- Complete delivery address
- Contact phone number
Once the EasyCam Customer Support Team receives your request for a warranty claim, we will contact you within 3 business days for further action.
Please note: If the warranty claim was approved, we will send a new device within 14 business days. Kindly noted that we will only make an exchange for faulty product, refund is not acceptable.